退款政策

Last Updated: 07/25/2025

OVERVIEW

At Sevrnce, we are committed to ensuring customer satisfaction. Please review our policies regarding returns, exchanges, and refunds.

Request a return or cancellation

Returns & Exchanges

Eligibility

We accept returns and exchanges within 14 days of delivery. To qualify, items must be in new, unworn condition and include any original packaging or tags.
Sale items are final sale and cannot be returned or exchanged under any circumstances.

Process

Customers are responsible for all additional shipping costs associated with returns or exchanges. Once we receive and inspect the returned item, and its condition is approved, your refund or exchange will be processed. Refunds will not be issued until the product has been reviewed and confirmed to meet our return criteria.

Defective or Damaged Items

If your order arrives damaged or defective, contact us within 7 days of delivery and include photos of the item. Once confirmed, we will issue a full refund or ship a replacement at no additional cost.

Lost or Stolen Packages

Sevrnce is not liable for packages confirmed delivered by the carrier. We can provide:

  • Delivery and tracking confirmation

  • Shipping carrier details

Please contact your carrier directly to resolve such issues.

Items Lost in Transit

If your package is delayed by more than 10 business days beyond the estimated delivery window, contact us. We will offer a replacement or full refund upon confirmation of the delay.

Contact

For all refund, return, or exchange requests, email us at support@sevrnce.com. Include your order number and relevant details for quicker assistance.

EU Customers — Right of Withdrawal

If you are located in the European Union, you have additional rights under EU consumer law. These rights apply regardless of any other terms in this policy, including our sale item policy.

Right of Withdrawal

You have the right to withdraw from your order within 14 days of receiving the last item in your order, without giving any reason. To exercise this right, notify us at support@sevrnce.com with your order number and a clear statement of your decision to withdraw before the 14-day period expires. The withdrawal period is extended if it ends on a weekend or public holiday.

Return Process

Once you have notified us of your withdrawal, you must return the item(s) to us without undue delay and no later than 14 days after notifying us. Return shipping costs are your responsibility unless we agree otherwise. We will issue a full refund, including original shipping costs, within 14 days of receiving the returned item or proof of return shipment, whichever is earlier.

Exceptions to the Right of Withdrawal

The right of withdrawal does not apply to certain goods, including items that are clearly personalised or sealed goods that are not suitable for return due to health or hygiene reasons and were unsealed after delivery.

Defective or Non-Conforming Items (EU Statutory Rights)

If your item is defective or does not conform to what was described at the time of delivery, you have statutory rights under EU law for up to two years from delivery. To make a claim, contact us at support@sevrnce.com with your order number, a description of the defect, and supporting photos.

  • Within the first 12 months: We will repair or replace the item. If repair or replacement is not possible, we will issue a full refund.

  • After 12 months: You may be required to provide evidence that the defect existed at the time of delivery.

These statutory rights are in addition to, and do not affect, any other rights you may have.